Return and Exchange Policy

This Return & Exchange Policy applies to all products purchased through the online store of Lumavino (hereinafter referred to as “we”, “us”, or “our”). We are committed to providing a clear and structured after-sales process. Please review the following terms before submitting a request.

1. Return & Exchange Period

You may request a return or exchange within 45 days from the date of confirmed delivery.Requests submitted beyond this period may not be accepted.

2. Eligible Circumstances

Within the valid period, returns or exchanges may be requested under the following conditions:

• Visible appearance defects (e.g., damage, scratches, structural issues);

• Manufacturing quality defects or functional problems;

• Noticeable odor or significant color discrepancy;

• Item received does not match the order description;

• Return or exchange without reason, provided the product remains unused and in resalable condition.

Additional notes:

• Products must be returned complete, including original packaging and accessories;

• Damage caused by misuse, improper handling, or unauthorized modification may not qualify;

• We reserve the right to review and reject abnormal or unsupported claims.

3. Return Procedure

•  Submit a Return Request

Contact us via:

• • Email: solutions@lumavino.com

  • Phone: +1 (908) 319-0111

Provide your order number, proof of payment, reason for return, and supporting photos or videos (if applicable).

• Review & Confirmation

After review, we will notify you of the outcome and provide return instructions if approved.

• Return the Product

Send the product to the designated address: 909 SE 2ND ST, HOXIE, AR 72433-2528, United States

Please ensure secure packaging and retain shipping proof.

• Inspection & Refund

Upon receipt, we will inspect the item. If it meets the return conditions, a refund will be arranged promptly. Please refer to our Refund Policy for further details.

4. Exchange Procedure

• Submit an Exchange Request

Contact us via email or phone with your order details, payment confirmation, and reason for exchange.

• Approval Notification

If approved, return instructions will be provided.

• Return the Original Item

Ship the product back to the designated address and await confirmation.

• Replacement Shipment

After inspection approval, we will arrange shipment of the replacement item within 1–3 business days. Shipping timelines are outlined in our Shipping Policy.

5. Refund Information

• Refund Method

Refunds will be issued to the original payment method used at checkout (Visa or MasterCard).

• Processing Time

Refunds are typically processed within 1–3 business days. The actual time required for funds to appear depends on your issuing bank.If the refund has not been received within a reasonable timeframe, please contact us for assistance.

6. Shipping Cost Responsibility

• If the return or exchange is due to confirmed appearance defects, quality issues, significant color discrepancies, odor, or incorrect items, the return shipping cost will be borne by us.

• For returns without product defects, the return shipping cost shall be borne by the customer.

A return label is included in each package for convenience.

7. Responsibility Statement

• We are responsible only for products purchased through our online store.

• Delays caused by circumstances beyond reasonable control may affect processing times but do not affect return eligibility.

• Incomplete or inaccurate information may delay or impact the review process.

8. Contact Information

If you have any questions regarding returns or exchanges, please contact us:

Address: 909 SE 2ND ST, HOXIE, AR 72433-2528, United States
Telephone: +1 (908) 319-0111
Email address: solutions@lumavino.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)