Refund Policy

This Refund Policy applies to all orders placed through the online store of Lumavino (hereinafter referred to as “we”, “us”, or “our”). The purpose of this policy is to provide clear guidance regarding refund eligibility, procedures, and timelines.

1. Eligibility for Refund

Refunds may be issued under the following circumstances:

• The order is successfully canceled in accordance with the cancellation terms;

• A returned item has been inspected and approved under the Return & Exchange Policy;

• The order cannot be fulfilled due to inventory or operational issues;

• A confirmed quality defect or incorrect item was delivered.

All refunds are subject to review and approval.

2. How to Request a Refund

To request a refund, please contact us through:

• Email: solutions@lumavino.com

• Phone: +1 (908) 319-0111

Please provide:

• Order number

• Proof of payment

• Reason for the refund

• Supporting documentation (if applicable)

We will review the information and notify you of the outcome.

3. Refund Process

• Submit your request with complete information;

• We review the order and return status;

• Upon approval, we initiate the refund procedure;

• A confirmation notice will be sent once processing is completed.

4. Refund Method

Refunds will be issued to the original payment method used at checkout (Visa or MasterCard).Refunds cannot be redirected to a different payment method or account.

5. Processing Time

Refunds are typically processed within 1–3 business days after approval.The time required for funds to appear in your account depends on the issuing bank.If you have not received your refund within a reasonable timeframe, please contact us for assistance.

6. Shipping Cost Responsibility

• If the refund results from a confirmed quality issue or incorrect item, reasonable return shipping costs will be borne by us.

• If the return is made without product defects, return shipping costs are the responsibility of the customer.

7. Important Notes

• Products returned without prior approval may delay or affect refund processing.

• Items must meet the conditions outlined in the Return & Exchange Policy.

• We reserve the right to refuse refunds in cases of unsupported or improper claims.

8. Contact Information

If you have any questions regarding refunds, please contact us:

Address: 909 SE 2ND ST, HOXIE, AR 72433-2528, United States
Telephone: +1 (908) 319-0111
Email address: solutions@lumavino.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)