Payment Guide

This guide applies to credit card payments made through the online store of Lumavino (hereinafter referred to as “we”, “us”, or “our”). Please review the following information to ensure a smooth and secure checkout process.

1. Accepted Payment Methods

We currently accept multiple credit card payment methods, including Visa and MasterCard.The final order amount is determined by the total displayed at checkout.

2. Payment Process

• Select your desired products and add them to your cart;

• Proceed to checkout and enter accurate shipping details;

• Choose credit card as your payment method;

• Enter your card number, expiration date, and security code (CVV);

• Review the order details and confirm payment;

• Once payment is successful, you will receive an order confirmation email.

An order is considered valid only after payment is successfully completed and system confirmation is issued.

3. Payment Security

• All payment data is transmitted through secure encrypted channels;

• We do not store complete credit card information;

• If your bank requires additional authentication, please follow the on-screen verification instructions.

4. Payment Issues

If you experience any of the following situations:

• Payment declined: Verify your card details or contact your issuing bank;

• Page loading error: Refresh the page or try again later;

• Duplicate charge concern: Contact us promptly for verification and assistance.

5. Payment Confirmation

After completing your payment, you will receive a confirmation email including your order number, payment amount, and billing details.If you do not receive the email, please check your spam folder or contact customer support.

6. Contact Information

If you have any questions regarding the payment process, please contact us:

Address: 909 SE 2ND ST, HOXIE, AR 72433-2528, United States
Telephone: +1 (908) 319-0111
Email address: solutions@lumavino.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)