Order Cancellation Policy

This Order Cancellation Policy applies to all orders placed through the online store of Lumavino (hereinafter referred to as “we”, “us”, or “our”). Please review the following terms before submitting a cancellation request.

1. Cancellation Eligibility

Orders may be canceled before entering the shipping stage.Once an order has completed internal review and entered preparation or shipment, it can no longer be directly canceled. In such cases, you may request a return after delivery in accordance with our Return & Exchange Policy.

2. How to Submit a Cancellation Request

To request order cancellation, please contact us through one of the following methods:

• Email: solutions@lumavino.com

• Phone: +1 (908) 319-0111

Please provide:

• Your order number

• The name or contact details used when placing the order

• The reason for cancellation (if applicable)

We will verify the order status and notify you of the outcome via email or phone.

3. Refund Processing

If the order qualifies for cancellation:

• We will initiate the refund within 1–3 business days after confirmation;

• The refund will be issued to the original payment method used at checkout (Visa or MasterCard);

• The actual time required for funds to appear depends on your issuing bank.

4. Situations Where Cancellation Is Not Available

Cancellation may not be possible if:

• The order has entered the shipping stage;

• The parcel has been transferred to a logistics carrier;

• Insufficient information is provided to verify the order.

If the order has already been dispatched, please follow the return procedure after receiving the goods.

5. Customer Responsibility

Please review your order details carefully before completing your purchase, including product selection, quantity, and delivery address.We are not responsible for cancellation limitations resulting from incorrect information or delayed requests.

6. Contact Information

If you have any questions regarding order cancellation, please contact us:

Address: 909 SE 2ND ST, HOXIE, AR 72433-2528, United States
Telephone: +1 (908) 319-0111
Email address: solutions@lumavino.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)